If you do not take action and the transaction remains unverified for 90 days, your card may be suspended and the unverified amount will be deducted from all future eligible reimbursement claims. You can also find a list of transactions by logging into your WageWorks account online. Why do I need to submit a receipt after using my WageWorks® Healthcare Card? For more information, refer to the Cardholder Agreement sent with your card or contact WageWorks Customer Service. Please note, if verification is not provided within 90 days of the transaction, your Card may be suspended. I personally use my card at my local Target store all the time. You may repay your account for the amount that needs verification to avoid potential tax consequences. Since all stores (including pharmacies and drug stores) that sell general merchandise along with healthcare items must participate to accept the WageWorks Healthcare Card, it practically eliminates the need to submit receipts to verify the transaction after the purchase. Therefore, it is extremely important that you save all receipts as the IRS requires 100% verification of all WageWorks Healthcare Card transactions. Notification of pending suspension will be sent to your email address on file. The Card Acceptor ID is sometimes referred to as the store's "merchant number" or "store location id". Your employer and IRS Regulations determine which expenses are eligible for reimbursement under your HRA. Can I order an additional WageWorks® Healthcare Card for my spouse or child (ren)? If your card is declined, simply use another method to pay for your purchase and then submit a Pay Me Back claim, along with your itemized receipt, to … Only eligible healthcare items can be purchased with the WageWorks Healthcare Card at the point of sale. One email notification is sent for each card transaction that requires action. Type of Service: A detailed description of the service provided or item purchased. Make sure you don't miss any important email notifications by keeping your email address current in your WageWorks account. Can I pay for over-the-counter (OTC) medication using my WageWorks® Healthcare Card? Some doctors’ offices, hospitals, and dentists perform services that would be considered ineligible for certain accounts. The offer I declined awhile back recently showed up again in my LinkedIn suggested jobs and deep down I few I … Check out Engage360, our proven approach to engagement designed specifically for benefits professionals. If you have a transaction that needs to be verified as an eligible expense and you don’t have the applicable documentation, you will need to repay your account as your account only available for purchase of IRS-approved healthcare expenses. It was checked by default, but you definitely don’t want to be making non-eligible purchases with your FSA/HSA card. ”We have and continue to support transit agency policies like the MTA, NJ Transit and others, related to returning passes. take care flex benefits card. In these cases, you will need to submit a receipt to verify that the transaction was for an eligible expense or service. After 90 days, your WageWorks® Healthcare Card will be suspended. Check the credit card number, expiration date, and transaction information to make sure they were entered correctly. I thought Hospital and Dental were covered under the FSA and now my card is held hostage with money on it until they receive a receipt. Their complete inability to run the customer service department has frustrated me to the point of canceling the service and paying taxes on healthcare … For example, if an issuer may only access "Credit" offers, the other payment type options are not returned in the Reference Data API response. However, you are required to keep each receipt in the event it is needed for later verification and for tax purposes. In most instances, your card transaction will be automatically verified at checkout, which means you will not have to submit a receipt to WageWorks after the transaction. For retail store purchases, this information may be excluded. If your credit card is declined, start by double-checking to ensure that you entered the right information. I am an Employer By enrolling in the plan you will receive a take care® Flex Benefits Card to pay for qualified plan expenses. I set up the new credit card on the site, declined the auto-replenish for now. You can use your WageWorks Healthcare Card at healthcare providers and pharmacies for prescribed medicines. IIAS is the common acronym for the IRS-approved Inventory Information Approval System and enables merchants with an approved system to verify card purchases right at the check-out counter. What I mean by this is that I have over $300 on the card and when I go to use it I keep getting declined. Any items that are not on this list will require a letter of medical necessity for OTC items or a doctor’s prescription for OTC drugs or medicines and will need to be paid for with another form of payment and reimbursed via a Pay Me Back Claim Form. Box 14053, Lexington, KY 40512. When I called WAGEWORKS they told me someone called on 4/3/12 & requested a new card which means they close original card & I have to wait 3 weeks to receive card. I tried to purchase the parking pass with the Parking Debit card. I put that to the test recently and attempted to use my WageWorks FSA debit card at the following popular online sites: Amazon.com, Target.com, Walmart.com, and Walgreens.com. If assistance is required, please complete this form, and fax or mail with required enclosures within 60 days of the transaction date to: Mail To: WageWorks, Inc. OR Fax: (866) 672-0899 To reduce the amount of receipts that may be required for verification, try to purchase over-the-counter items and prescribed items at merchants, drug stores, or pharmacies that have an IIAS in place. Why has my WageWorks® Healthcare Card been suspended? In most instances, card transactions are automatically verified at checkout, which means you don’t have to submit a receipt to WageWorks after the transaction. Verify all of your Card transactions. The card will remain suspended until the transactions have been verified. Where can I use my WageWorks Healthcare Card? a department or grocery store). P.O. Yes, they are HSA eligible, but you need to buy them at a pharmacy if you want to use your HSA Visa card. A: Report a lost or stolen card immediately to WageWorks. Don’t worry! Please note, if you have multiple unverified transactions, you will receive multiple notifications. Check the credit card number, expiration date, and transaction information to make sure they were entered correctly. It is my opinion that these practices are for the sole purpose of making sure there is a balance on as many accounts as possible at the end of the year. When I called WAGEWORKS they told me someone called on 4/3/12 & requested a new card which means they close original card & I have to wait 3 weeks to receive card. WageWorks will notify you if the transaction cannot be automatically verified and provide you with instructions for how to proceed. Card cannot be used cash access or at ATMs. To make sure that your Healthcare Card is only used to purchase eligible items, the IRS requires most pharmacies and all general merchandise stores to install and maintain an inventory control system that can identify the eligibility of items at checkout. Since all stores (including pharmacies and drug stores) that sell general merchandise along with healthcare items must participate to accept the Card, it practically eliminates the need to submit receipts to verify the transaction after the purchase. Some doctor, optometrist, dentist offices and hospitals perform services that would be considered ineligible under a Healthcare Flexible Spending Account. Log on to check your WageWorks account regularly. If declined, you simply pay for your purchase with another payment option and submit your receipt to WageWorks … WageWorks is now a part of HealthEquity. Box 34700, Louisville, KY 40232. You have 90 days from the transaction date to verify your transaction. It was declined! WageWorks sends an email or text message notification for each transaction that requires verification. IIAS is the common acronym for the IRS-approved Inventory Information Approval System.

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